FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You could possibly have a leaky toilet or faucet that's difficult to detect.  It could be a leak underground or under your home.  Make sure all water faucets are turned off and check the leak indicator on your meter (red dial)- if it is turning (no matter how slowly) there is a leak.  You can either look for and repair the leak yourself or contact a plumber.   

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Once the leak has been repaired simply call 1-423-799-1780 and they will walk you through the steps for filing a claim.  All late charges and disconnect notices are waived during the claim period. It could take up to 2 billing cycles to see the credit on your bill.